Terms of Service

  1. Limitations of liability
    1. NO LIABILITY – Subject to applicable law, including with respect to liability for personal injury or non-waivable statutory rights under Estonian law, in no event shall Refill or its officers, directors, employees, shareholders or agents:
      1. be liable to the user with respect to use of the site, the content or the materials contained in or accessed through the site (including without limitation any damages caused by or resulting from reliance by a user on any information obtained from the site), or any damages that result from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from the acts of god, communication failures, theft, destruction, or unauthorized access to Refill records. programs or services.
      2. be liable to the user for any indirect, special, incidental, consequential, punitive or exemplary damages including, without limitation, damages for loss of goodwill, lost profits, loss, theft or corruption of user information or the inability to use the sites or any of their features.
      3. The user sole remedy is to cease use of the site.
  2. Intellectual property/trademark protection
    1. The intellectual property rights in all software and content made available to you on or through this website remain the property of Refill or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Refill and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
    2. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Refill or its licensors. Refill is a trademark belonging to Refill Solutions. No license or content is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of Refill.
  3. Pricing and payment terms, including shipping, returns, exchanges and cancellations
    1. The prices of Refill products are quoted on the SIte from time to time.
    2. Price includes VAT, but exclude delivery cost, which will be automatically added (at the cost shown) to the total amount due when you view your items in your shopping basket and have selected your chosen different delivery method.
    3. Price and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a despatch confirmation.
    4. The site contains a number of Refill products and it is possible that, despite our best efforts, some of the Refill products listed on the site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where Refill products correct price is less than our stated price, we will charge you the lower amount. If Refill products correct price is higher than stated on the site, we will normally, at our discretion, either contact you for instructions before dispatching the Refill product, or reject your order and notify you of such rejection.
    5. Payment for all orders must be made by bank transfer on the checkout page.
    6. All Refill products are processed after the receipt of full payment. Some banks may be subject to fees for transfer which will not be covered in the Refill product price.
    7. Shipping of the products is conducted in 3 to 5 days after receipt of the full payment.
      1. For shipping, customers can choose one of the preferred options during the checkout. At this moment, SmartPOST, Omniva, and DPD are only accepted, providers. To pick up for free, this needs to be agreed over the chat.
      2. Shipping fees are always covered by the customer. In case order is for a refilling service, shipping must be paid twice.
      3. Refill can’t be held accountable for delayed deliveries which are out of our control.
  4. Refill takes no returns as the cost of returns exceeds the cost of the product which makes it not possible.
  5. Cancellation of a purchase can be done until the final full payment of the product. After the payment is not possible to cancel your purchase.
  6. Product information
    1. Products are seen as available when they are in stock. Once the products run out, it is marked accordingly on the site.
    2. Service is provided only with the bottles found on the site.
    3. Bottles must be used for their stated purpose.
    4. In case of a returning a bottle and it’s visually damaged, new bottle is required to be bought.
    5. The 4 multipack solution is provided with two pump caps and two screwcaps.
  7. Dispute resolution
    1. You agree that all matters relating to your access to or use of the site, including all disputes, will be governed by the laws of the Republic of Estonia without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the courts of Estonia and waive any objection to such jurisdiction or venue.